Host

About the Role

The role of Host at Northumberland College Zoo is a vital position engaging with our customers day to day. You are the first people guests interact with and ensure they have a fantastic family day out. You will be approachable and engaging while having an eye for detail to make sure each and every experience is outstanding.

Role Responsibilities

• Deliver excellent customer service at admissions and food kiosks.
• Ensure the zoo looks its best by keeping it tidy and clean.
• Manage and deliver school group visits.
• Engage guests through various activities including talks, experiences, and group bookings.

Qualifications

• Customer service experience in a retail or tourist attraction setting.
• Experience working with various groups of people including young and SEN learners.
• Delivering and planning educational sessions.

Benefits

Join EPNE and you'll be part of a culture that prioritises your development and wellbeing, which is why all employees receive an extensive benefits package.

• Generous holiday allowance ranging between 35-48 days per year, plus public holidays (excluding Term Time Only contracts).
• Generous family leave and flexible working options (depending on role).
• LGPS or Teachers Pensions Scheme - depending on role.
• Access to myLifestyle benefits platform providing retail discounts and more.
• Dental, eye care & health cash plans.
• Extensive wellbeing support through a digital Wellbeing Hub.
• Free parking on most campuses.
• Free gym access available at Bede Campus.

Disclosure and Safeguarding

Due to the nature of this post, you will be required to undertake an Enhanced Disclosure Check.

Equality, Diversity and Inclusion

Education Partnership North East (EPNE) welcomes applications from people of all backgrounds and lived experiences. We know that diverse perspectives strengthen our teams to enhance the education and support we provide to our learners and communities. We are a Disability Confident Employer and Armed Forces Covenant Member. We are committed to PREVENT and safeguarding the welfare of children and vulnerable adults.

We believe in equal opportunities and welcome applications from all sections of the community.