Host

Join the ALTA Team - Host Position / Waiter - £16.00+ per hour (Depending on experience)

ALTA brings the lively spirit of asador (grilled meat) restaurants and San Sebastián's vibrant Basque bars to the heart of Soho's iconic Kingly Court. Renowned Head Chef, Rob Roy Cameron, formerly of elBulli (Barcelona) and Rodero (Pamplona, Basque), brings a wealth of culinary expertise to the kitchen.

Responsibilities

• Deliver exceptional service and create memorable dining experiences, serving as the face of the restaurant and ensuring a warm welcome for every guest.
• Manage reservations, coordinate with the kitchen and bar teams, and foster a culture of outstanding service.
• Oversee the smooth flow of service from arrival to departure, stepping in to assist the team during peak periods.

Perks & Benefits

• 50% staff dining discount across ALTA, MOI & DOMU
• Extra holidays, kicking in after 2 years in the company, 1 day of holiday extra for each year completed (up to 33 days max)
• Cycle-to-work scheme, saving on a new bike or Lime / Forest bike subscription
• Fantastic supplier trips & training
• Generous opening referral bonus: hourly staff referral £250, salaried staff £500
• Wellness, mental health, and healthcare perks
• Delicious meals provided on shift
• Opportunities for growth and professional development within an expanding restaurant group

What we Look for

• Warm, approachable, and professional demeanour, with a genuine passion for hospitality
• Natural outgoing hospitality professional who loves to interact with people
• Excellent communication and organisational skills
• Prior experience in a busy, high-end restaurant or similar setting
• Ability to represent our restaurant with pride and professionalism
• Flexibility to respond to a variety of different work situations while staying calm and proactive under pressure
• Approachable, reliable, enthusiastic, and a true supportive team player across all departments including kitchen and bar staff to ensure smooth operations
• Ambassador of our brand through exceptional food and wine knowledge, and genuine enthusiasm to share this with our guests while maintaining deep knowledge of the menu, ingredients, and preparation methods
• Attention to detail, ensuring the highest standards of service and presentation
• Flexible and adaptable, able to thrive in a dynamic and fast paced environment

Key Responsibilities Guest Experience

• Act as the main point of contact for guests, ensuring each individual receives a personalised and welcoming experience
• Oversee the guest journey from managing reservations to coordinating table assignments and ensuring smooth transitions throughout service
• Handle VIPs and special requests with discretion and care, delivering bespoke experiences that exceed expectations
• Address guest feedback and complaints promptly and constructively, resolving issues to ensure satisfaction

Service

• Set the tone for exceptional service standards and professionalism
• Monitor and manage the flow of service, ensuring coordination between the kitchen, bar, and front of house teams
• Conduct pre service briefings to communicate daily priorities, special events, or menu changes to the team
• Step in during peak periods or when challenges arise, maintaining a calm and solutions focused approach

Reservations and Floor Management

• Optimise table assignments to maximise occupancy while maintaining guest comfort
• Maintain an in depth knowledge of the restaurant's menu, wine list, and overall offering to provide informed recommendations
• Ensure the restaurant's ambience, cleanliness, and presentation are consistently aligned with the brand's standards

Operations

• Contribute to the development and implementation of service procedures and standards to enhance efficiency and guest satisfaction
• Monitor and manage inventory for front of house supplies, including menus, napkins, and service tools
• Assist in planning and executing special events or private functions, ensuring flawless service and guest satisfaction

Experience

• At least 1-2 years of experience in a front of house host/hostess role in a high end or Michelin starred restaurant
• Proven expertise in delivering exceptional guest experiences in a fast paced environment

Skills

• Exceptional interpersonal and communication skills, with the ability to build rapport with guests and work well within a team
• Excellent organisational and multitasking skills, ensuring smooth service flow during busy periods
• Proficiency in reservation systems such as OpenTable or Sevenrooms and familiarity with POS systems

Attributes

• Warm, approachable, and professional demeanour, with a genuine passion for hospitality
• Attention to detail, ensuring the highest standards of service and presentation
• Calm and proactive under pressure, with strong problem solving skills
• Flexible and adaptable, able to thrive in a dynamic and fast paced environment

About ALTA

Our menu is a tribute to the bustling streets of San Sebastián-bold flavours, innovative twists, and shared plates designed to bring people together. Think mouthwatering pintxos, succulent grilled meats, and fresh seafood, all paired with an eclectic selection of Basque wines, craft beers, and signature cocktails.

ALTA is setting the stage for a new wave of culinary excellence in London's dynamic food scene.

ALTA is part of the MAD Restaurants Group, where we celebrate the differences within our team, believing they enrich the culture and character of our restaurants. Our goal is to foster an inclusive environment-embracing all ages, genders, identities, races, sexual orientations, and ethnicities-where everyone feels welcome, no matter their background.