Hospitality Team Lead Service Excellence & Perks

The Radcliffe Arms in Hitchin is seeking a proactive Hospitality Team Leader to drive the customer journey from order to payment and ensure service standards remain exceptional.

You will lead a small team, train new staff, and work closely with kitchen and bar teams to deliver a seamless guest experience in a fast-paced environment. A passion for food and beer, plus strong customer service, are essential. The role offers a competitive package, 28 days holiday, pension and staff dining discounts.