Hospitality Supervisor

Location - All Saints Campus

Term Time Only Contract - 42 weeks at 35 hours per week

About the role

This is an exciting opportunity to join Manchester Metropolitan University within the Commercial Services department on its journey to become the leading commercial services team in the sector and to support the University's ambition of becoming the best modern university in the UK.

The Hospitality Supervisor will play a vital role in supporting the development of the Commercial Services department. The post holder will:

• Provide day-to-day supervision of the University's hospitality service across campus, supporting the provision of delivered food and beverage to internal and external clients.

• Lead by example as a role model for front-of-house staff, assisting with food and beverage service when required while maintaining an overview of the hospitality operation to ensure quality, speed of service and high standards.

• Ensure excellent customer service to all our clients.

• Oversee and maintain the appearance and presentation of the hospitality service.

About you

The successful candidate will be an enthusiastic, confident, detail-oriented and capable individual with proven experience of delivering consistently high-quality, customer-focused service, preferably within a university environment. You will have experience of working in a fast-paced hospitality setting with the ability to adapt to different hospitality contexts.

In addition, you will demonstrate strong attention to detail and excellent interpersonal skills, with the ability to identify and respond to customer needs. Previous experience of supervising front-line teams and strong communication skills to liaise with a wide range of colleagues and departments are essential.

About the department

Responsible for delivering food and beverage across the university campus, the current in-house team provides retail, catering and hospitality services across a range of outlets and locations.

In addition to a positive working environment, you will have access to the University's facilities, including sports facilities and the library, along with a wide range of benefits, including health and wellbeing support.

To apply

If you would like to apply, please consider the essential criteria in the job description and provide a CV that demonstrates your suitability for the role.

Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from all local and international communities, including Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals.

We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support.

Our commitment to inclusivity includes mentoring programmes, accessibility resources, and professional development opportunities to empower and support underrepresented groups.

Manchester Met is a Disability Confident Leader and, under this scheme, aims to offer an interview to disabled people who apply for the role and meet the essential criteria as listed in the attached Job Description for that vacancy.