Hospitality Restaurant Supervisor

Responsibilities

• Lead and support the front of house team during service, setting the standard for warm, professional and attentive hospitality
• Deliver exceptional guest experiences that reflect the reputation and standards of our award winning restaurant
• Support the onboarding, training and development of team members, helping to build confidence, product knowledge and service excellence
• Coach and mentor colleagues on the floor, providing guidance and feedback to drive continuous improvement
• Foster a positive, collaborative team culture where colleagues feel engaged, supported and motivated to succeed
• Champion high standards of presentation, service and attention to detail, ensuring consistency across every shift
• Support daily restaurant operations, reservations and table management to ensure a smooth and seamless guest journey
• Develop and share strong food, beverage, and wine knowledge, enabling the team to confidently make recommendations and enhance the guest experience
• Encourage upselling through excellent product knowledge and a genuine passion for hospitality
• Work closely with the kitchen, bar and wider hotel teams to deliver a first class dining experience
• Ensure compliance with all health, safety and hygiene standards

About You

• Previous experience in a Hospitality Supervisor, Team Leader, Senior Waiter/Waitress, or similar role within a quality led or high end restaurant environment
• Passionate about hospitality, exceptional service, and creating memorable guest experiences
• Strong food and beverage knowledge, with an interest in wine and wine pairing
• A natural leader who enjoys coaching, developing, and inspiring others
• Excellent communication and interpersonal skills
• Positive, hands on approach with exceptional attention to detail
• Committed to maintaining the highest standards of service and presentation

What's in it for you

• A guaranteed day off to celebrate your birthday after 1 year
• Company sick pay after qualifying period
• Meals whilst working an 8 hour shift
• Free use of hotel's gym and wellness facilities, including fitness classes, if you fancy
• Discounted food & beverage and accommodation

The nitty gritty

Location: Tewkesbury Park, Gloucestershire, GL20 7DN

Hours: Full time - 40 hours per week contracted, to include evenings & weekends.

If outstanding service is in your DNA, we'd love to hear from you.