Hospitality Manager/Supervisor

Job introduction

We're experience makers.

And food fanatics.

And we're hiring Hospitality Manager/Supervisor to join our team.

Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we'll give you all you need to thrive. Because at Sodexo Live! We're so much more.

Be part of something greater.

As the Hospitality Manager/Supervisor you are responsible for overseeing the day-to-day operations within our exclusive events, ensuring that all guests experience exceptional service in a premium environment. The role involves managing both the front of house and the back of house team, maintaining high standards of guest satisfaction, and ensuring the smooth operation of all services.

If this is you, apply to join our team now.

What you'll do

• Supervise our events, ensuring that all guests receive personalised and exceptional service during all interactions.
• Ensure the delivery of a premium service experience that exceeds guests' expectations, maintaining high levels of satisfaction and loyalty.
• Lead and motivate team to maintain the highest standards of service and hospitality.
• Handle client's requests, complaints, and special requirements with discretion, ensuring that all issues are resolved swiftly and effectively.
• Manage staffing levels during service, ensuring efficient team deployment while controlling labour costs.
• Ensure that all health, safety, and hygiene standards are adhered to, maintaining a safe and elegant environment for clients.
• Ensure the events operate smoothly, coordinating between floor staff and other departments such as kitchen, bar and the entire event team.
• Identify opportunities to improve service delivery, efficiency, and profitability.Contribute to operational planning, staff development, and process improvement initiatives.
• Handle guests' complaints and special requests with professionalism, ensuring quick resolution and a positive outcome.

What you'll bring

• Experience in a Hospitality, bar or catering venue.
• Team player and confident in managing staff.
• Passionate in delivering exceptional service and memorable experiences
• Fantastic attention to detail
• Proactive and thrives in a fast-paced environment
• Leadership comes naturally to you - you enjoy coaching and motivating your team.
• Excellent communication and interpersonal skills, with a focus on providing personalised, high-quality service to guests.
• Knowledge of health, safety, and hygiene regulations, with a commitment to maintaining high standards.
• Flexibility to work during peak periods, including weekends, evenings, as required by the client.

Why Sodexo?

• £13.77 per hour
• Flexible working
• Employee Assistance Programme
• A friendly and supportive work environment
• On-the-job training with experienced professionals
• Unlimited access to an online platform offering mental health and wellbeing support