Hospitality Manager

Hospitality Manager

Bassingbourn Barracks ESS Defence

Are you an experienced hospitality, catering, or Soft FM leader looking for your next challenge? ESS Defence is seeking a Hospitality Manager to lead the delivery of high-quality accommodation, catering, housekeeping, bar, and hospitality services within a busy military environment.

In this varied and rewarding role, you'll take full responsibility for the day-to-day operation of the hospitality provision, ensuring exceptional customer service, strong financial performance, and full compliance with health, safety, and food safety standards. You'll lead and develop a dedicated team, build strong relationships with military stakeholders, and drive continuous improvement across all aspects of service delivery.

What you'll be doing:

• Leading all hospitality and Soft FM services, including catering, accommodation, housekeeping, bars, and events
• Managing budgets, labour costs, stock control, billing, and financial performance
• Ensuring compliance with health & safety, food safety, and contractual standards
• Building strong relationships with clients, customers, and military stakeholders
• Driving service excellence, customer satisfaction, and continuous improvement
• Recruiting, developing, and motivating a high-performing team

We're looking for:

• Management experience within hospitality, catering, Soft FM, or a similar service environment
• Proven people leadership and team development skills
• Strong commercial and financial awareness
• Knowledge of health & safety and food safety requirements
• Excellent communication, organisational, and customer service skills
• Confidence working independently and making operational decisions

Desirable:

• Experience within a military or defence environment
• Knowledge of hospitality accounting and billing processes
• IOSH Managing Safely (or equivalent)
• Catering, hospitality, or FM-related qualifications

Why join ESS Defence?

Join a market-leading organisation where you'll have the opportunity to make a real impact, lead a diverse operation, and develop your career within a supportive and dynamic environment.