Hospitality Manager

Role Overview

We are looking for a passionate Hospitality Manager to deliver an outstanding resident experience by overseeing all aspects of hospitality within our care home. This includes food service, activities, housekeeping, and maintenance, ensuring a welcoming, engaging, and high-quality environment for residents, families, and visitors.

Responsibilities

• Create a caring service experience aligned with our values of compassion, empathy, and transparency.
• Foster a positive work environment that promotes teamwork, continuous improvement, and excellent service.
• Ensure residents receive exceptional experiences that exceed their needs and expectations.
• Oversee food service operations and work closely with the chef to deliver quality meals on time.
• Develop and manage engaging activities that support residents' interests, enjoyment, and wellbeing.
• Maintain excellent first impressions and high standards of cleanliness across the home.
• Ensure maintenance issues are addressed promptly to keep the facility safe and well maintained.
• Manage the hospitality budget, balancing cost control with service quality and revenue targets.
• Build strong relationships with residents, families, and staff to strengthen community engagement.
• Ensure staff are well-trained, supported, and equipped to perform effectively.
• Maintain compliance with health & safety, employment legislation, and relevant regulations, with accurate record keeping.

Skills & Attributes

• Previous experience in a hospitality role, ideally within a care home, hotel, or hospitality environment.
• Excellent communication, motivation, and people management skills.
• Genuine passion for engaging with residents and their families.
• Strong organisational skills with good time management.
• Warm, hands-on approach with a passion for delivering personalised and high-quality hospitality.