Hospitality Manager - Newtownards

Salary: £35,000+ DOE
Hours: 40 hours per week (flexibility required)
Performance-based rewards (where applicable)
Training, coaching and career development
Staff discounts and additional benefits (where applicable)
Supportive leadership team and positive working environment

We're looking for an experienced hospitality or retail manager who enjoys leading from the front and creating outstanding customer experiences. You'll be commercially minded, highly organised and passionate about building motivated teams while maintaining exceptional service standards.

You'll have experience managing busy customer-facing operations and understand how to balance people, performance and profitability. Confident in making decisions, you'll be comfortable coaching your team, driving sales and ensuring every customer leaves with a positive experience.

You'll bring:

• Management experience within hospitality, cafés, restaurants, hotels, premium retail or food service
• Proven ability to lead and motivate teams in a fast-paced environment
• Strong commercial awareness with experience improving sales, customer satisfaction and operational performance
• A hands on leadership style with excellent customer service skills
• High standards of presentation, organisation and attention to detail
• Experience managing rotas, performance and day to day operations
• Good understanding of food safety, hygiene and health & safety requirements
• A flexible approach to working hours to support the needs of the business

Join a well-established premium food retailer with an excellent reputation for quality products and customer service. This flagship location combines bakery, café and food to go operations, offering customers a welcoming environment and an exceptional experience.

Working alongside an experienced senior leadership team, you'll have genuine autonomy to influence the day to day operation, develop your team and contribute to the continued growth of the business.

• Lead the daily operation across the café, bakery counter and kitchen
• Deliver consistently high levels of customer service and operational standards
• Coach, develop and support your team to achieve their full potential
• Monitor sales performance and identify opportunities to grow revenue
• Manage staffing, rotas and day to day operational requirements
• Ensure compliance with food safety, hygiene and health & safety standards
• Drive a positive team culture built around accountability, collaboration and customer satisfaction
• Support stock management, waste reduction and cost control initiatives

Bring your leadership, commercial awareness and passion for customer service to a business that values quality, people and continuous improvement. Apply today or contact VANRATH for a confidential discussion.