Hospitality Champion

TOCA Social is the world's first dining and entertainment experience with a football twist, and it's set to change the game! Our first venue opened in 2021 in The O2, London, and our second in Birmingham in 2024. We are also set to open in Westfield London, Dallas, and Mexico in 2025!

At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive in an energetic and fun environment, you'll quickly fall in love with our concept!

Benefits:

• £12.21 per hour plus service charge! (Up to £20 per hour OTE)
• Complimentary TOCA games!
• Huge discounts on our F&B
• Free meal whilst on shift
• Local retail & hospitality discounts!
• Teammate Assistance Programme with access to free counselling sessions
• Great progression opportunities as we expand!

Job Highlights:

Location: TOCA Social, Westfield White City, London, W12 7GF

Reports to: Hospitality Manager

Hours Required: Part-time and full-time roles available. Candidates must be flexible to work evenings and weekends.

The dynamic role of a Hospitality Champion means no two days are the same at TOCA Social! You are responsible for bringing together multiple elements of our guests' journey to deliver memorable experiences. We're passionate about training and developing all our teammates to support their career progression and help them become legends, so you may receive training within other departments to support the venue as needed.

Role Scope & Responsibilities:

• Greeting and supporting guests to provide a best-in-class experience
• Taking guest orders, delivering food and drinks, and checking in with guests
• Conducting box demos and delivering steps of service to TOCA Social standards
• Handling guest enquiries and bookings in person and via phone, upselling where possible
• Managing our cloakroom and boot room as needed
• Walking guests through our F&B offering and making recommendations
• Exceeding expectations in a positive, surprising, and delightful manner
• Ensuring guest-facing areas are clean and presentable at all times
• Assisting guests with transactions efficiently and responsibly
• Communicating clearly with teammates to minimize disruption
• Replenishing stock and ensuring availability
• Supporting kitchen and bar teams when necessary, e.g., preparing food, making cocktails
• Following all health & safety and allergy procedures
• Providing basic tech troubleshooting
• Being flexible to cover duties as needed

Qualifications & Experience:

• Punctual, reliable, with a great attitude and work ethic
• Quick learner, able to work under pressure in a fast-paced environment
• Passionate about delivering top-quality experiences
• Willing to make people happy and create memorable moments
• Ready to help out other departments and teammates