Hospice Inpatient Manager - Operational Lead

Hospice Inpatient Manager - Operational Lead You will be someone who thrives in a dynamic environment able to juggle multiple priorities, stay calm under pressure, and maintain exceptional organisational skills. Youll bring strong time-management skills, the ability to meet deadlines, and a proactive approach to problem-solving.

1. Main Purpose of Job

To take the lead role and responsibility for the operational delivery of safe and effective care within the hospice, to ensure that all children, young people and their families receive high quality and effective evidence based palliative and end of life care.

The post holder will have a shared role with the Hospice Inpatient Clinical Lead to lead, manage and develop the in-house care team acting as a positive role model to foster and embed a motivating and positive culture in line with the organisational values.

2. Position of the role in Claire House

The post holder reports to and is accountable to the Planned Care Services Manager

Leadership and line management as required for the service

Member of the wider clinical leadership team

The post holder will work collaboratively with the Planned Care Services Manager, Hospice In-Patient Clinical Lead, Head of Hospice Care, Quality & Governance, People Services Team, Practice Education Team and Hospice Lead Nurses to ensure the delivery of a safe, effective and high-quality service to all children and families

Main duties of the job Scope of Job

A professional role model, leading and coordinating the in-house care team. Providing safe, high-quality care to all children, young people and their families

Take continuing responsibility and accountability for the 24 hour management and organisation of the in house care delivery. This involves managing a wide range of complex and sometimes conflicting priorities

Support the Governance Team in fulfilling the requirements of the Care Quality Commission (CQC), enabling children, young people and their relatives to receive safe, effective and high quality care. This role will support with the Well Led & Responsive requirements

Leadership & operational collaboration and coordination with the Specialist Palliative Care Team and Butterfly Suite Coordinators to facilitate end of life and neonatal care

Investigation and management of clinical incidents and complaints

Recruitment and retention of a skilled hospice care team

To oversee Duty Manager On Call rota for the Hospice

Lead clinical role for bed management, including planned and unplanned bookings

Lead clinical role for dependency, safe staffing and safe skill mix

Support the Management Team with the Care Database patient management system

About us Youre someone who leads by example supportive, approachable, and able to bring out the best in others. Youll champion high standards of care, nurture a positive team culture, and ensure the smooth running of our 24/7 Hospice inpatient unit.

If youre ready to make a meaningful impact and help shape the future of our hospice services, wed love to hear from you.

We can offer you:

A commitment to help you learn, develop and grow your career with us

Significant opportunities for professional development and training

A chance to develop your operational and organisational management skills

A chance to work strategically and cross organisationally

Opportunity to continuously develop advanced leadership skills

The chance to further develop your expertise in palliative and end of life care

You can continue with your NHS superannuation scheme or join the Claire House pension scheme.

This organisations recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of children and young people. All staff and volunteers are expected to share this commitment.

Job responsibilities Dimensions and Limits of Authority

The post holder will have responsibility and accountability for the day to day operational management of hospice care and services and reports to the Planned Care Services Manager

The post holder will take line management and mentorship responsibilities as required by the service. Appropriate advice should be sought from the Manager or HR Advisor

Contribute to strategic service development in partnership with the clinical leadership team

To work autonomously ensuring personal accountability in accordance with the Nursing and Midwifery Council (NMC) code of conduct.

Qualification and Skills Level

Clinical experience within complex health care

Significant experience of working effectively in a leadership role within a care setting

Degree with evidence of relevant post graduate education

Proven ability to develop and deliver clinical policies and procedures

Excellent interpersonal & communication skills

Proven ability in line management and mentorship

Experience/ qualification in paediatric palliative and end of life care (EOLC)

Experience in the investigation and management of clinical incidents and complaints

Clinical Practice To be a highly competent, knowledgeable practitioner, ensuring the provision of excellent, evidence based nursing care for the children, young people and their families

Provide specialist nursing and clinical knowledge and advice to support and facilitate high quality, individualised care to children and young people in collaboration with the multi professional team

To lead the Pre Admission Team (PAT Team) ensuring all relevant information is updated and available for planned respite stays

To provide knowledge and guidance in all aspects of Infection Prevention & Control (IPC) in the clinical environment, ensuring cleanliness and infection control standards are maintained

Collaboration with the Referral Team, Respite Administrator, Hospice Lead Nurses (HLNs) and Specialist Palliative Team to coordinate and plan both planned and unplanned care for each child and family

Education and Training In partnership with the Hospice Lead Nurses and Practice Education Team foster an environment that is conducive to learning for both the care team and students

Contribute to identifying and planning the training and development needs of care staff/ students in the hospice in collaboration with the Practice Education Team

Support the Practice Education Team with the planning & implementation of training and education programmes

Leadership / Management Work closely and collaboratively with the Leadership Team to act as positive role model for the hospice care team including volunteers

Provide clinical leadership and professional support to the care team to ensure the effective day to day management of the in house hospice care provision

Working closely with the Planned Care Services Manager maximise the use of staff resources within the agreed budget, including the efficient use of bank staff, ensuring all timesheets are completed as required

Ensure safe levels of nursing care at all times, including the compilation of the off duty, notifying the Head of Hospice Care, Quality & Governance and Director of Care & Family Services f staffing concerns that compromise patient safety

Provide motivational leadership and support to direct reports and wider care team

Preceptorship and mentoring of newly appointed HLNs and other designated care team members

Lead, manage and develop the care team to work effectively and achieve objectives in line with the organisations strategic plan

Lead and support the in house care team through the process of change and innovation

Champion Claire House values across the organisation by acting as a positive role model for staff and volunteers

Promote an open, supportive and responsive working environment, by maintaining regular contact with team members, listening and responding to concerns and provide or facilitate appropriate and fair support

Promote a coaching culture within Claire House and specifically for the care team

In collaboration with the leadership team coordinate and participate in the recruitment and selection of new care team staff, ensuring all new staff receive an appropriate induction package and allocation of a mentor

Implement systems to encourage reflective practice and clinical supervision opportunities

Participate in senior staff and other clinical meetings

Provide clinical leadership and professional support for all issues relating to Safeguarding and Safer Working Practice for both children and young adults, working to Safeguarding and MCA policies and procedures

Undertake effective investigation and managements of complaints and clinical incidents within the hospice, ensuring that lessons are learned are shared within the care team

Manage sickness absence and performance / disciplinary management in collaboration with HR

Ensure that all hospice care team staff adhere to Claire House policies and procedures

Coordinate and participate as required in the duty manager on call rota

Ensure that accurate nursing / care records are maintained for all children, young people and families in accordance with professional standards / guidance on documentation

Responsibility for Clinical Governance and Quality Support the Clinical Leadership Team in fulfilling the requirements of the Care Quality Commission (CQC), enabling children, young people and their relatives to receive safe, effective & high quality care
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