Homesearch Admin & Customer Service Officer

The Homesearch Administration Officer role at Monmouthshire Housing Association focuses on delivering excellent customer service as the first point of contact for applicants seeking housing options. You will respond to enquiries via phone, email and live chat, providing housing advice to those on the waiting list and guiding them through available options.

Strong organisational skills and the ability to prioritise a varied workload are essential to keep the service running smoothly.