Homeless Support Officer

Homeless Support Officer (Nights - Part Time)

Location: Rhyl (Crescent Court & Bruton Park)

Salary: £27,020 pro rata

Hours: 25 hours per week, nights (8:30pm - 8:30am)

Shifts: Wednesday & Friday nights

Closing Date: 11 May 2026

Make a real difference where it matters most

At ClwydAlyn, we're on a mission: Together to Beat Poverty. As a Homeless Support Officer, you'll support young people and families experiencing homelessness to rebuild their lives and move towards independence.

This is a hands on, people focused role where you'll be a consistent, supportive presence overnight-helping residents feel safe, valued, and empowered.

What you'll be doing

• Building positive, trusting relationships with residents
• Supporting independent living skills (cooking, cleaning, budgeting, tenancy management)
• Encouraging access to education, volunteering, apprenticeships, and employment
• Helping residents connect with key services (healthcare, mental health, benefits, substance misuse support)
• Creating a safe, calm and supportive environment overnight
• Keeping accurate records using IT systems

About the services

• Crescent Court: Supporting young people (16-25) experiencing homelessness
• Bruton Park: Supporting parents and their children to build stable futures

What we're looking for

You don't need to have done this exact job before-but you do need the right mindset:

• Empathy and understanding of people facing homelessness
• Resilience and the ability to handle challenging situations
• Strong communication and relationship building skills
• A proactive, self motivated approach
• Basic IT skills (training provided)

Relevant experience or qualifications in housing, social care, or youth work are helpful-but not essential.

The reality of the role

This role can be challenging, supporting people with complex needs-but it's also highly rewarding:

• You'll see real change in people's lives
• You'll help individuals build confidence and independence
• You'll be part of a supportive, values driven team

Why join ClwydAlyn?

We're committed to creating a workplace where everyone feels valued, respected and able to be themselves.

• Inclusive and fair recruitment process
• Welsh and English applications welcomed equally
• Enhanced DBS check paid for
• Ongoing development and support