Home Ownership Service Admin & RTB Officer - Admin & Clerical -

An opportunity has arisen for a Home Ownership Service Admin & RTB Officer to join Lewisham Council's Resident and Engagement Services directorate, based in Catford. This role provides general administrative support to the Home Ownership Service team, managing correspondence, updating leaseholder and Right to Buy applicant records, and assisting with production of service charge statements and bills. You will respond to correspondence and complaints, help draft responses for member enquiries, identify and record details of vulnerable residents, and ensure safeguarding concerns are escalated appropriately. The role involves working collaboratively with other departments and stakeholders on complex cases, and may include home or estate visits. Candidates should have strong IT skills including Microsoft packages, excellent organisational and time management abilities, good customer service skills, and be educated to grade A-C standard. This is a great opportunity to join a busy council team and contribute to effective housing services delivery.

• Excellent, competitive pay rates - paid weekly
• Supportive management team with approachable, experienced leaders
• A desirable location with great transport links
• A stable, well-resourced, and encouraging working environment