Home Claims Technical Expert

Overview

Job Title: Home Claims Technical Expert
Target Start Date: ASAP
Contract Type: Permanent, Part Time, Full Time, Job Share option available
Salary Range: £40,000 - £60,000 (Dependent on Experience)
Location: Hybrid with some Eastleigh travel
Closing Date for applications: Wednesday 1st October

Ageas is committed to putting customers first. When disaster strikes, a property claim is more than paperwork-it is a time of stress, disruption, and uncertainty. Ageas aims to provide a fair, supportive, and expert-led experience throughout the claims process.

We are looking for senior and experienced Claims Technical Professionals who understand the challenges of complex property claims. In this role, you will ensure that every customer receives guidance, expertise, and reassurance to navigate the claims process smoothly. You will collaborate with specialists, uphold high standards, and work with integrity to deliver fair resolutions.

If you have experience in managing complex property claims and a passion for customer advocacy, we'd love to hear from you. You may come from an adjusting, surveying, or construction background in the insurance industry.

Main Responsibilities

• Advanced technical claims handling in accordance with policy cover, legal liability, departmental fraud, ABI and FCA Guidelines.
• Provide customers and colleagues with a consistent high-quality service aligned with strategy and Ageas Best Practice.
• Interpret and challenge scopes of works and tenders.
• Awareness of Construction Damage Management and building regulations plus Party Wall Act understanding.
• Identify and address supplier performance issues case-by-case and drive behavioural improvement with Supplier Relationship Managers.

Skills and experience you need

• Member of or working towards CII, CIOB, RICS professional qualifications, or a desire to do so unless you possess exceptional property claims experience
• Experience of handling complex claims in the insurance market
• Strong building pathology knowledge including SoRs, tender exercises, and JCT contract experience
• Make good judgements throughout the claims journey and demonstrate the ability to work under pressure
• Excellent communication skills, written and verbal, with the capability to write complex letters, reports and recommendations in line with company standards

Benefits

At Ageas we offer a wide range of benefits to support you and your family, contributing to our Top Employer status in the UK. Here are some of the benefits you can enjoy at Ageas:

• Flexible Working - Smart Working at Ageas provides flexibility around location (within the UK) and, for many roles, flexibility within the working day. Part-time/job-shares available. Minimum 35 days holiday (including bank holidays) with buy/sell options.
• Health - Dental Insurance, Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Wellbeing activities.
• Wealth - Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.
• Workplace - Well-being activities, yoga, mindfulness, sports and social club events, and more.
• Family - Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay, and paternity/non-pregnant parent/co-adopter at 8 weeks' full pay.
• Other - Partner Life Assurance and Critical Illness cover; technology deals on gadgets; car salary exchange, cycle scheme, vehicle breakdown cover.
• Back to Work - Return-to-work programme after maternity leave.

About Ageas: We are one of the largest car and home insurers in the UK. Our people help Ageas be a thriving, creative, and innovative place to work, serving over four million customers. Ageas is an inclusive employer and signatory of the Race at Work Charter, Women in Finance Charter, iCAN, and GAIN. We are Disability Confident and committed to inclusive recruitment. If you require support or adjustments during recruitment, please contact our Recruitment Team. We guarantee an interview for applicants with a disability who meet the minimum criteria. For more information, see Ageas Everyone. We encourage flexible working and welcome applications for full-time, part-time, or job-share arrangements. To apply, click on the Apply button.