Home-based Customer Care Manager: Investigations & Quality

Barchester Healthcare is seeking a Customer Care Manager to provide empathetic support and manage complaints across the UK. This role involves investigating unresolved complaints, ensuring high-quality written responses, and driving performance improvements. Candidates should have experience in complaints handling, strong database skills, and excellent communication abilities. The position offers a salary of £34,500 plus car allowance or company car, along with a benefits package including bonuses and a pension scheme.