Hire & Service Controller

Job Title : Hire & Service Controller

Location : Kirkwall

Hours: 37.5

Join our Hire & Service Team in Kirkwall

We are currently seeking a Hire / Service controller to assist with the day-to-day running of our hire and workshop department. This role will be the first point of contact at the hire & Service counter, dealing with all hires and workshop jobs through to completion via customer facing, over the phone and emails.

What You'll be doing:

Responsible for initiation and completion of hire contracts in a timely manner.
Advising customers promptly of any damage charges or other costs incurred to hire plant and notifying the workshop to complete the repair efficiently and to charge accordingly.
Advise customers on availability of hire equipment requested.
Arrange the dispatch of hire plant.
Responsible for sourcing and ordering parts for the repair of equipment.
Ensure compliance with departmental standard operating procedures (SOPs).
Compliance in accordance with the company quality assurance procedures.
To provide direct support to all levels of MIS staff towards maintaining the highest level of customer service and upholding the good name of MIS Ltd.
To keep the work area clean, tidy and organised.
To provide support on the stock and system audit programme including performance reports and exception reporting.
To assist in the provision of a comprehensive administration and logistics service within the department to achieve timely, accurate information and high quality output.
Deal with hire/repair enquiries via phone and/or at the counter in a polite, appropriate manner
Liaise with the departmental manager in procuring given tasks and compliance with departmental procedures to meet objectives including scheduling and costing
To carry out the administration of the Service and Hire department including ordering Parts and Liaise with service technician

What we're looking for:

Previous experience is an advantage.
Provide excellent customer service.
The ability to deal confidently with people with clear and effective communication skills both verbally and written.
Good numeracy skills.
IT literacy and experience of Microsoft packages with the confidence to learn new systems.
Attention to detail.
Proactive, enthusiastic & self-motivated.
Ability to multitask and prioritise.
Can work alone under own initiative and within a team.
Responsible and reliable with a flexible attitude.
Ability to respond positively to new challenges and change.

What you'll get

Accredited Living Wage Employer
Monday to Friday working (occasional Saturdays in busy periods)
Pension scheme
Death in Service benefit
Employee discount
Discretionary annual bonus
Extra holidays after one year

Why MIS?

We're a business built on doing the right thing, being the best, and putting customers first - and this role plays a key part in delivering that for our customers every day.

Benefits:
Cycle to work scheme
Employee discount
Health & wellbeing programme
Life insurance
On-site parking

Work Location: In person