High-Impact Incident Response Lead

A healthcare technology firm is seeking a Major Incident Manager in Southampton. This role involves leading incident management for high-impact IT incidents, coordinating cross-functional teams, and ensuring rapid restoration of critical services. Candidates must have prior experience in incident management, strong decision-making skills under pressure, and be ITIL certified. Experience with ITSM tools like ServiceNow and JIRA is also required. A commitment to diversity and inclusion is emphasized within the company culture.