Helpline Caseworker: Safety & Support Advocate

A community support organisation in Leicester is looking for a helpline officer to provide support to individuals affected by domestic and sexual violence. The role involves answering calls, assessing needs, and ensuring timely responses. Responsibilities also include maintaining accurate records and supporting volunteer training. Ideal candidates should have excellent communication skills and a compassionate approach to service users. Additional benefits include annual leave, company sick pay, and a pension scheme.