Helpdesk Ops Leader: Drive KPIs & 24/7 Support

A leading facilities management company in Redditch is seeking a Helpdesk Operations Manager to oversee team performance and ensure high-quality customer service. The role involves managing resources, driving process improvement, and achieving key performance indicators. Candidates should have experience in customer service management and excellent communication skills. Benefits include a competitive salary, bonus scheme, and a comprehensive training program, along with a generous annual leave policy.