Helpdesk Operator - Planner

Shift Pattern: Monday-Friday, 9am-5pm

Pay Rate: £13.45 p/h

• A competitive salary
• A friendly and supportive team
• Training, career development & progression
• Overtime opportunities
• A great selection of benefits incl. access to on-line GP services, share options and discounts across thousands of retailers.
• Free on-site parking

• Communicating with Fire and Security Engineers / Regional service Managers
• Emails & Call handling
• Over seeing & Scheduling Engineer workload up to 30 days in advance via Cash and IFS
• Meeting Service Levels (SLAs)
• Following management instructions
• Communicating with Multiple Helpdesks to ensure we are delivery customer service & to resolve any customer queries
• Data Inputting
• Working as part of a large team
• Processing and maintaining customer records
• Ensuring all call outs logged have correct information within C4W - ie purchase order, reason code, loaded against correct call type, contact name & number, full descriptions of works required