Helpdesk Operative

Why Join Us

We are currently recruiting for a full-time, permanent Helpdesk Operative to join our team at our Cirencester site.

In this role, you will provide the first point of contact for sites, contractors, and clients within a fast-paced environment, ensuring queries and requests are handled efficiently and professionally. You will support the smooth day-to-day running of the account by monitoring activities, coordinating communications, and helping to ensure service levels are maintained.

What You'll Be Doing

• Answering calls from sites, clients and contractors
• Raising jobs on an internal computer system
• Monitoring work orders from logging them to completion
• Liaising with contractors for updates
• Uploading costs on the system and chasing approval
• Monitoring planned maintenance and checking certificates
• Monitoring various email inboxes and responding to queries
• Run and send reports
• Managing contractor's payment approvals
• Invoice Validation
• Any other ad hoc duties as advised by Line Manager

What We're Looking For

• Experience in a customer service environment
• Clear communication skills and professional telephone manner
• Knowledge of MS Word, Excel, Outlook
• Able to work as an individual and use own initiative and as part of a team Experience

When you join us you will receive:

• Salary: £28,001 per annum
• 4% bonus, subject to achievement of targets
• 25 days annual leave + Bank Holidays.
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Discounts, vouchers, and financial aid programs