Helpdesk Operative

Job Description Healthy outcomes start with positive patientexperiences. 21 Hours a Week /4 On 4 Off / 3pm - 9pm £13.96 per hour Uniform Provided / Access to Blue Light Card / Sodexo Benefits 20 Days Holiday per year (pro rata) Location is Royal Stoke Hospital Check your local transport linkshere: Plan Your Journey Traveline- the destination you should input is: ST46QG Please take the time to read the attached jobdescription Job Introduction Healthy outcomes begin with great patient experiences.

As a Helpdesk Operative at Sodexo, based in RoyalStoke Hospital, you'll play a key role in delivering a seamless and supportiveexperience for patients and visitors.

You'll be highly organised, an excellentcommunicator, and thrive in a dynamic healthcare environment.

Our hospitals relyon skilled administrative professionals like you to keep things runningsmoothly behind the scenes.

Join Sodexoand be part of something greater.

You belong in a team where you can act withpurpose and thrive in your way.

What you'll do:

• Receive, log, and process service requests efficiently.
• Contribute to a 24-hour Helpdesk and Reception service, performing operative duties as needed.
• Adhere to company policies and health & safety regulations.
• Support colleagues and Trust staff; assist with duties of other staff when necessary.
• Handle customer complaints; elevate to management when needed.
• Maintain call response times and process requests within service standards.
• Follow instructions and work within Helpdesk procedures.
• Focus on accurate data input and task allocation.
• Complete work records and report unresolved issues to supervisors.
• Manage difficult and emotional situations tactfully.

What you bring:

IT literate with knowledge of Microsoft Office (Word, Excel, Outlook). A strong team spirit and excellent communication skills The ability to stay calm, focused, and organised under pressure Embody and promote company values.

Provide excellent customer service and handle complaints professionally.

Act proactively, adapt quickly to change, and work independently.

Maintain confidentiality and handle sensitive information appropriately.

Demonstrate strong listening and communication skills.

Be adaptable, self-motivated, and detail-oriented.

Working at Sodexo isn't just a job

• it's a chance tomake a difference every day.

You'll be part of a supportive team, act withpurpose, and thrive in a role where your work matters.

Benefits

• Mental health and wellbeing resources
• Employee Assistance Programme (including financial/legal advice & personal support)
• Free health & wellbeing app with 24/7 virtual GP access
• Discounts on high street brands for you and your family
• Salary finance tools and financial wellbeing resources
• Retirement savings plan and life insurance
• Full training and protective uniform provided

Opportunities to gain experience through learning and development.

Cycle to Work scheme & volunteering opportunities.

Flexible working and a dynamic team environment

Competitive pay

About Sodexo

At Sodexo, our purpose is to create a better every dayfor everyone to build a better life for all.

As the global leader inservices that improve the Quality of Life, we operate in 55 countries, servingover 100 million consumers each day through our unique combination of On-SiteFood and FM Services, Benefits & Rewards Services and Personal & HomeServices.

We are committed tobeingan inclusive employer.

Weare a forces friendly employer.We welcome and encourage applications from peoplewith a diverse variety of experiences, backgrounds, and identities.We encourage our employees to get involved with ourEmployee Networks such as Pride, Sodexo Parents & Carers, SodexoDisability, Ability network, So Together, Generations and Origins.

We're a Disability Confident Leader employer.We're committed to changing attitudes towards disability, and making sure disabled people have thechance to fulfil their aspirations.We run a DisabilityConfident interview scheme for candidates with disabilities who meet theminimum selection criteria for the job.

Sodexo Disability, Ability network, So Together,Generations and Origins.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).