Helpdesk Engineer - Remote IT Support & SLA Lead

A leading IT service provider located in the UK is seeking an IT Support Technician to provide first point of contact support for clients. The candidate will manage technical incidents, ensuring that IT infrastructure remains operational. Key responsibilities include interfacing with end users via phone and email, resolving technical issues, and maintaining Service Desk documentation. Ideal candidates will have experience in similar roles, strong knowledge of Microsoft systems, and excellent customer service skills. The position offers various benefits post-probation, including health care and generous holiday entitlement.