Helpdesk Compliance Coordinator

Join the CBRE Global Workplace Solutions team as a Helpdesk Compliance Coordinator!

Are you skilled in Customer Service and looking for a new role?

CBRE Global Workplace Solutions is a leading global facilities management company, and we're looking for a Helpdesk Compliance Coordinator to join our team in Leeds .

What You'll Do:

• Manage CAFM system (PPM, reactives, reporting) and respond to calls and emails efficiently. Ensuring all reactive requests raised on the helpdesk have the correct priority/engineer assigned.
• Maintain communication throughout reactive jobs with the client and CBRE operational teams.
• Review subcontractor performance and identify and implement improvements to enhance performance.
• Follow established financial processes, including obtaining supplier quotes and uploading them for team/client approval.
• Foster CBRE's RISE values within the team and assist with other assigned duties.

What We're Looking For?

Qualifications: Good basic education (GCSE or equivalent) including English and Maths.

Knowledge: Proficient in Microsoft Office (Outlook, Word, Excel, etc.). Experience with CAFM systems would be advantageous.

Experience & Skills: Customer-focused experience with excellent communication and organisational skills. Experience in a contact centre or customer facing role would be highly beneficial.

Attributes: Detail-oriented, reliable, and able to work independently and as part of a team.

Why CBRE GWS?

• Join a leading global company and expand your horizons.
• Enjoy ample opportunities for skill development and professional advancement.
• Contribute to a safe, inclusive, and positive work environment.