Hearing Wellness Advisor- Coventry

Hearing Wellness Advisor - Coventry

Location: Coventry - Central Six Retail, United Kingdom

Role Overview

As a Hearing Wellness Advisor, you'll play a key role in supporting customers throughout their hearing journey, while building the experience, skills, and qualifications needed to progress into clinical audiology.

Responsibilities

• Be the first point of contact for customers, providing a warm and professional welcome.
• Carry out hearing screenings and pre clinic checks.
• Support hearing aid maintenance, aftercare, and troubleshooting.
• Assist Audiologists with clinic flow and customer preparation.
• Confidently discuss hearing health, ear care products, and next steps with customers.
• Manage administration, appointments, and customer records accurately.
• Play an active role in delivering a high quality, customer centric service.

Training & Career Progression

From day one, you'll receive structured training to build confidence and clinical understanding, including sessions at our Boots Hearingcare Academy.

This role offers a clear progression route: Hearing Wellness Advisor QHAD Audiologist.

Entry Requirements

• GCSEs (or equivalent) Grade C / 5 or above in Maths, English, and Science.
• Strong performance and customer focus.
• Ability to balance academic study with clinical practice.

Benefits

• Salary: £24,785 per annum.
• Monthly bonus scheme.
• Boots Discount Card.
• Free hearing aids (if required as an employee).
• Free flu vaccination (discounted for family members).
• Pension scheme (including salary sacrifice).
• Life assurance.
• Flexible Benefits Box - tailor your package.
• Telus wellbeing support - confidential support inside and outside work.
• 25 days annual leave, increasing to 30 with service, plus bank holidays.
• Long service awards recognising your contribution.

What We're Looking For

• A strong customer service background (healthcare or retail ideal).
• Confidence working with customers in a consultative environment.
• Excellent communication and organisational skills.
• Strong attention to detail and administration skills.
• A genuine interest in hearing health and progression into audiology.
• GCSEs (or equivalent) in Maths, English, and Science to support future QHAD entry.

Boots Hearingcare is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to cultivate the strongest team in the marketplace. We're committed to ensuring equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.