Healthcare Assistant

Title: Healthcare Assistant

Reports to: Patient Services Manager

Based at: Remote Worker however must be able to travel as and when required to meetings and/or events

Job Purpose: To provide direct support to patients and support to all areas of the Charity Group

Working Hours: Monday Thursday 09:.30, Friday 09 00

Key Responsibilities:

Responding to enquiries via telephone, email, online forums or social media with empathy, a listening ear, informative and supportive manner, whilst demonstrating confidentiality and sensitivity. Stay fully informed on the conditions and treatments associated with all three charities, ensuring the ability to respond to related enquiries becomes second nature

Co-ordinate and action messages in the Patient Services Mailbox and distribute messages accordingly to the wider team where needed

Maintain Patient Services documentation and make sure details are updated with clear and concise information

Identifying gaps in patient information and assist in developing and proofreading relevant medically approved resources to reflect current guidelines, treatments, services and advances

Frequently reviewing and assisting with update of content on charity websites and social media channels current and relevant Forums

Supporting the organisation, promotion and delivery of all charity events including Patients Day, World Heart Rhythm Week, Global AF Aware Week, Know Your Pulse & Support Groups, Coffee mornings, Living with Series etc

Build a central database of case studies / patient stories whether written or recorded

Contribute content for the monthly e news and regular newsletters including patient stories, FAQ s and latest news and updates with resources to Patient Service Manager

Propose titles and speakers for patient educational events and develop virtual educational videos

Co-ordinate the day-to-day planning and organisation of the fundraising activities and responding to enquiries.

Support Patient Services Manager with administrative tasks/requests

Person specification:

- Sufficient healthcare knowledge and empathy when managing enquires

- Excellent verbal and written communication skills

- Excellent attention to detail and accuracy

- Excellent knowledge in Microsoft Suite of tools including Word, Excel and PowerPoint

- Excellent organisational skills, with the ability to prioritise and manage own workload

- Can undertake a wide variety of tasks and multi-task with ease

- Professional, methodical and thorough approach to work with a friendly and polite manner

- Ability to work on own initiative as well as part of a team

- Full Driving Licence with access to a vehicle

- Educated to GCSE level minimum