Healthcare Administrator

Overview

Join an exciting growing service at OakhillSTC focused on improving young people's well-being. As an administrator, you will be providing a range of administrative support to the healthcare department. The duties will vary depending on the needs of the department with the day's priorities agreed with the practice manager. This may be processing patient referrals, making appointments, answering the phone, updating our clinical system (Systm1), preparing for or taking notes at a meeting, ordering supplies, filing, photocopying, and more.

About us

DrPA has been operating in secure environments since 2014 providing General Practitioner services and we are now growing to provide a complete healthcare service at Oakhill STC by NHS England. This will be delivered directly or through a range of specialist partners who are experts in their field. We deliver our services based on our ethos of CARE:

• Compassionate care that is trauma informed and supportive
• Assurance that care is evidence-based & demonstrates high quality outcomes for our patients
• Respectful of people's cultural and religious beliefs
• Equitable care that is in line with the community services

Job responsibilities

The Healthcare Team at Oakhill STC

The Healthcare Department is a small, close-knit team providing a broad range of services reflecting the needs of a young population and includes primary care, mental health, substance misuse, pharmacy, GP, psychiatry, psychology, and administration. There is also an onsite dentistry service.

Step into one of the most dynamic and rewarding environments healthcare has to offer. Working in secure settings challenges you to think on your feet, adapt quickly, and grow both personally and professionally. If you're ready for a role that sharpens your existing skills, teaches you something new every single day, and keeps you at the heart of an environment that's always evolving, this could be the opportunity you've been waiting for.

About Oakhill STC

Oakhill STC is a secure facility for up to 80 male and female young people aged between 12 and 18 years old. The young people have access to a fully equipped education centre that offers a full timetable curriculum. They are also provided with specialist support, access to healthcare professionals and extra-curricular activities.

Job summary

Join an exciting growing service at OakhillSTC focused on improving young people's well-being. As an administrator, you will be providing a range of administrative support to the healthcare department.

The duties will vary depending on the needs of the department with the day's priorities agreed with the practice manager. This may be processing patient referrals, making appointments, answering the phone, updating our clinical system (Systm1), preparing for or taking notes at a meeting, ordering supplies, filing, photocopying, the list goes on!

Duties

Support the healthcare department to deliver a high-quality experience by:

• Making patient appointments, ensuring the clinic list is correct and the patient is advised of their appointment
• Processing referrals to local hospitals or services and following up to ensure the referral has been received and is being processed
• Updating S1 patient records, e.g. scanning documents to the correct record and ensuring they are appropriately coded (training provided)
• Update and maintain databases e.g. optician, dentist, and admissions
• Arrange meetings including inviting attendees, typing up the agenda, and preparing any documents; take minutes / actions (training provided)
• Provide day-to-day administrative support to the practice manager, head of healthcare, and clinical leads as required (e.g., photocopying, booking rooms)
• Archiving, sending and receiving written notes where necessary
• Making up books for nursing staff, e.g. shift planner, ticksheets, etc.
• Place orders with suppliers ensuring stock levels are adequately maintained
• Answer the phone in a polite and friendly way, ensuring messages or agreed actions are completed
• Support visitors and contractors to the healthcare department, including booking gate passes where required
• Efficiently collecting and escorting visitors/contractors to the healthcare department from/to reception and other departments within the site, as required

Qualifications / Skills

• Well organized and methodical approach to work
• Good communication which is both professional and friendly
• Able to get on with tasks but know when to ask for help
• Multitask and prioritise as needed
• Good IT skills (S1 training will be provided)
• Excellent time management skills with ability to meet deadlines
• Track record of delivering consistently accurate and high-quality work

General information

The post holder may be required to perform other relevant and appropriate duties as reasonably needed. This list of duties and responsibilities is not exhaustive. This job description is subject to regular review and appropriate modification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Please note, in order to apply, all applicants need to have been living in the United Kingdom (with residency in the UK, such as UK/Irish/EU Passport, or an Indefinite Leave to Remain Visa) for the last 5 years with no more than a 28 day break being outside of the UK and no gaps in employment during this time.