Head Waiter/Waitress

Become a Londoner

Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests' exacting standards, but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining London's first 'Super Boutique' hotel.

At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.

We are currently recruiting for a Head Waiter/ess to join the Stage, our exclusive Champagne Bar, which is the heart of The Londoner.

Overview

• An amazing opportunity to join the team at The Stage at The Londoner as a Head Waiter/ess.

Responsibilities

• As a Head Waiter/ Waitress you will support the Floor Managers to direct the service team within your section to ensure both customer and host satisfaction is achieved in a motivated and cohesive environment.
• You will be fully competent with all menu items and confidently be able to explain the dining concept to guests.
• You will take orders correctly making a clear note of all allergens.
• You will understand timing of dishes and make food orders accordingly.
• You will be able to read the needs of tables in order to understand their service preferences.
• You will support the cashing up and closing process of your shift and take steps to rectify any errors.

About You

• Knowledge of Food & Beverage trends within the Restaurant or hotel restaurant environment.
• Capable of demonstrating both delegation and leadership skills.
• The ability to demonstrate personal ownership of tasks and ensure completion to a high standard.
• The ability to work as a team and provide guidance and support to others.

Company Benefits

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development
• Compensation: Competitive salary

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.