Head Waiter/ess

Duties and responsibilities related to the Head Waiter/ess role

• Lead and support the food and beverage team during service, ensuring a seamless and memorable guest experience.
• Act as a shift leader, overseeing daily restaurant operations and supporting managers in delivering departmental objectives.
• Guide, coach and motivate Waiters/Waitresses and Hosts/Hostesses to maintain exceptional service standards.
• Build strong relationships with guests, anticipating their needs and handling requests with professionalism and care.
• Conduct pre-service briefings and ensure clear communication across the team throughout each shift.
• Support the training and development of colleagues, helping to build confidence, product knowledge and service excellence.
• Monitor service quality and implement improvements to consistently exceed guest expectations.
• Promote a positive and collaborative working environment aligned with Hyatt's values and culture.

About you

You are a passionate hospitality professional with previous experience in a supervisory or senior waiting role within a quality restaurant, hotel or luxury hospitality environment. You thrive in a guest facing position, enjoy leading by example and have a keen eye for detail. Excellent communication skills, a positive attitude and the ability to motivate a team are essential. Experience within a hotel food and beverage operation would be highly advantageous.

Benefits you will enjoy as a Head Waiter/ess

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start
• Free meals on duty in our colleague restaurant
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

Next steps

Apply today for this Head Waiter/Ess role and start your journey with Hyatt Hotels!