Head Waiter

Join the Fortnum & Mason Team!

Are you passionate about delivering great service and eager to share your knowledge with others? Do you have a flair for customer service and a love for artisanal products? If so, we have the perfect opportunity for you!

Fortnum & Mason are looking for an exceptional Head Waiters/Waitress to join our unique team at our beautiful Flagship store in Piccadilly at our Diamond Jubilee Tea Salon. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.

Why Work For Us:

• Competitive hourly rate + paid overtime

• Discretionary annual bonus (up to 5% of salary)

• Up to 40% store and restaurant discounts

• Subsidised staff restaurant using Fortnum's ingredients

• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off

• Matched pension scheme and career development opportunities

• Annual staff party and incredible gifts after 5 years

What You'll Do:

• Work with the Restaurant management team to ensure the smooth running of the restaurant
• Help drive, motivate and encourage the teams to look for areas where we can deliver more
• Support and develop the Waiters and Commis waiters
• Create and deliver an extraordinary customer experience, meeting all targets set
• Act as a role model at all times with customer experience at the top of the agenda
• Demonstrate an authentic and passionate understanding of brand, menus and restaurant service
• Ensure all the teams are aware of any menu changes and can accurately inform the customers
• Motivate and inspire team to hit targets
• Consistently lead by example
• Help to ensure that all staff carry out their duties to the best of their abilities at all times, liaising with other supervisors where appropriate

What We're Looking For:

• Experience within an Afternoon Tea/High Tea/Private Dining restaurant.

• Coach, counsel and train team to deliver exceptional customer service at all times

• Ability to think quickly and rationally to ever-changing situations

• Consistently lead by example

• Solid interpersonal and communication skills

• Ability to multitask, prioritize and manage time effectively

• Think widely while focusing in on important detail generating winning ideas

• Demonstrate an authentic and passionate understanding of brand, menus and restaurant service

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation

We respect and embrace each other's differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.