Head Waiter - GAIA Mayfair

About Gaia Mayfair

Gaia Mayfair is a refined Mediterranean dining destination known for exceptional hospitality, elegant service, and a vibrant guest experience. Gaia combines world-class food, sophisticated ambiance, and attentive service in the heart of Mayfair.

We are seeking an experienced and passionate Head Waiter to join our front of house team and help deliver an outstanding dining experience that reflects the standards and energy of the Gaia brand.

Role Overview

The Head Waiter is responsible for leading a section during service, ensuring guests receive professional, warm, and attentive hospitality at all times. The ideal candidate will possess strong food and beverage knowledge, excellent communication skills, and the ability to perform in a fast paced luxury hospitality environment.

This role requires a hands on leader who can support junior team members, maintain exceptional service standards, and contribute positively to the overall guest journey.

Key Responsibilities

• Deliver exceptional guest service throughout the dining experience
• Manage and oversee a designated section during service
• Ensure tables are prepared and maintained to the highest standards
• Provide detailed menu and beverage recommendations confidently
• Take accurate food and beverage orders and coordinate effectively with the kitchen and bar teams
• Anticipate guest needs and resolve concerns professionally and efficiently
• Support and mentor junior waiters, runners, and commis staff
• Maintain strong knowledge of menu items, allergens, specials, and wine pairings
• Ensure compliance with health, safety, hygiene, and company standards
• Assist management in achieving service excellence and operational efficiency
• Contribute to a positive and collaborative team environment

What We Offer

• Competitive salary and service charge
• Career development and progression opportunities
• Training and continuous professional development
• Opportunity to work within a prestigious hospitality brand
• Dynamic and supportive team environment

Candidate Requirements

• Previous experience as a Head Waiter or Senior Waiter in a high end restaurant or luxury hospitality venue
• Strong understanding of fine dining service standards
• Excellent communication and interpersonal skills
• Professional appearance and presentation
• Ability to work efficiently under pressure in a busy environment
• Passion for hospitality and guest satisfaction
• Strong organizational and multitasking abilities
• Good food and wine knowledge; Mediterranean cuisine experience is advantageous
• Fluent English required; additional languages are a plus
• Flexible availability including evenings, weekends, and holidays