Head, Service Excellence & Financial Performance

Head, Service Excellence & Financial Performance page is loaded Head, Service Excellence & Financial Performancelocations: UK - Greater Londontime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 14, 2025 (14 days left to apply)job requisition id: 534820 About the role At Haleon, our mission is to deliver better everyday health with humanity. As part of our ongoing transformation, we're seeking a dynamic and experienced leader to join us as Head, Service Excellence & Financial Performance.This senior leadership role reports to the Global Head of Performance, Transformation and Delivery. You will be accountable for ensuring the performance of >£300m operating costs, create and own standard ways of working and reporting across D&T operations and financial management. You'll drive transparency, performance, and continuous improvement across our global technology and operations landscape.The role will be partnering closely with all areas of Haleon that are accountable for Tech operating costs as well our finance and procurement teams. Key Responsibilities Service Catalog & Product Portfolio: Define and maintain a comprehensive D&T Service Catalog, ensuring all services are clearly articulated, measured, and aligned with business demand. KPI's, Dashboards & Reporting: Develop and manage operational and financial dashboards, metrics, and playbooks, supporting D&T pillars and preparing for executive and stakeholder reviews. Supplier & Contract Management: Partner with procurement to ensure robust third-party supplier management, contract control, and cost benchmarking, driving industry best practices. Manage and maintain a contract tracker for all D&T contracts Unit Cost Model & Financial Planning: Build and implement a unit cost model for D&T operational spend, providing transparency and driving optimized behaviors. Oversee operational run cost tracking and forecasting. Continuous Improvement: Lead the tracking of operational performance trends, prioritizing and measuring improvement activities across D&T services. Establish and manage cost optimisation plans for all D&T Opex cost across the enterprise. Stakeholder Engagement: Lead communications with senior leaders, cross-functional teams, and external partners. Champion technical storytelling and strategic alignment. Represent D&T at relevant cost boards. Stakeholder Communications & Technical Storytelling: Lead technical storytelling, steering groups, and support executive decision-making using data to drive change. What You'll Bring Proven Leadership: Significant experience in large-scale enterprise IT operations, service management, and cross-functional delivery, with a global remit. Strategic Vision: Ability to create clarity in complex, interdependent environments and align digital strategy with broader business goals. Financial Acumen: Deep understanding of multi-million GBP budgets, cost transparency, and value realization. Change Agent: Demonstrated success in driving operational and financial excellence, innovation, and continuous improvement. Problem Solving: Highly skilled in identifying and solving complex problems, considering impacts across multiple business functions. Collaboration & Influence: Exceptional communication and influencing skills, comfortable engaging with senior leaders, cross-functional teams, and external partners. Skilled in negotiation and stakeholder management. Regulatory & Supplier Management: Experience in highly regulated environments and supplier management, including operation of cloud-hosted technology estates and understanding of cyber controls. Influence Without Authority: Ability to influence outcomes and drive change across teams where direct authority may not exist. Strategic Problem Solving: Skill in synthesizing disparate information, identifying overlooked impacts, and resolving complex, interdependent challenges. Stakeholder Management: Broader stakeholder management, including direct executive engagement and external market representation. Global Leadership: Experience leading global teams and initiatives, setting strategy and resolving challenges impacting the entire enterprise. Qualifications & Skills: Bachelor's degree (Master's preferred) or equivalent experience, with 10+ years in enterprise IT operations and at least 3 years in senior leadership integrating service and financial performanceYou'll be at the heart of managing all D&T opex run costs (circa £350m/year) and service performance that impacts every aspect of our business. You'll work closely with executive leadership, finance, procurement, and operational leads, championing continuous improvement and value creation.Care to join us. Find out what life at Haleon is really like At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially. Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.Accommodation RequestsIf you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific accommodations you are requesting. We'll provide all reasonable accommodations to support you throughout the recruitment process and treat all information you provide us in confidence.