Head Receptionist (Live-In Available)

Location: Scottish Highlands
Department: Front Office
Reports to: General Manager

Role Overview

We are seeking an experienced and personable Head Receptionist to lead our front of house team and deliver outstanding guest experiences in our Highland hotel. As the first point of contact, you will set the tone for exceptional service, ensuring every guest receives a warm, professional welcome reflective of the hospitality and charm of the Scottish Highlands.

Key Responsibilities Front Desk Operations

• Oversee daily reception activities including check in, check out, reservations, and guest enquiries
• Ensure all front desk procedures are carried out efficiently and in line with hotel standards
• Maintain accurate guest records and handle cash/card transactions responsibly

Team Leadership

• Supervise, train, and motivate reception staff to deliver excellent customer service
• Prepare rotas, manage staffing levels, and ensure adequate coverage at all times
• Conduct performance reviews and support staff development

Guest Experience

• Provide a friendly, professional, and knowledgeable welcome to all guests
• Handle guest requests, feedback, and complaints promptly and effectively
• Promote local attractions, events, and experiences within the Highlands

Reservations & Administration

• Manage room bookings and availability using the hotel's booking system
• Coordinate with housekeeping and other departments to ensure room readiness
• Produce reports on occupancy, revenue, and reception performance Standards & Compliance
  • Ensure high standards of presentation and cleanliness in the reception area
  • Adhere to company policies, health & safety, and data protection regulations
  • Support revenue management strategies and upselling opportunities
  Key Skills & Experience
  • Previous experience in a senior reception or front office role, ideally within hospitality
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Professional appearance and a passion for delivering exceptional customer service
  • Good organisational skills and attention to detail
  • Experience with hotel reservation systems (e.g., Opera, Rezlynx, or similar)
  • Ability to remain calm and efficient in a fast paced environment
  Desirable
  • Knowledge of the Scottish Highlands and local tourism offerings
  • Experience working in boutique or rural hotels
  • Additional language skills
  Working Hours
  • Full time position, including evenings, weekends, and public holidays
  What We Offer
  • Competitive salary
  • Staff accommodation (if applicable)
  • Meals on duty
  • Opportunities for career development
  • A supportive and friendly working environment in a stunning Highland setting