Head Receptionist

We are currently recruiting for a Head Receptionist to join our team at The Royal College of Pathologists in London. This is an exciting opportunity for a professional and personable individual to take ownership of the front of house function, ensuring a warm and efficient reception service.

Salary: £37,800 per annum + Overtime

Shift Pattern: Mainly Monday Friday but occasional weekends according to business needs

Key Responsibilities - Head Receptionist

• Oversee the day to day running of the reception area, ensuring a professional, welcoming, and efficient front of house service
• Line manage and support one Receptionist, providing guidance, training, and performance oversight
• Ensure smooth operation of the E reception system and manage all incoming calls via the Yealink phone system
• Coordinate reception cover to support the College's opening hours (8:00am - 6:00pm), with flexibility to accommodate events held earlier or later in the day
• Act as the main point of contact for visitors, members, and stakeholders, delivering excellent customer service at all times
• Liaise closely with internal teams, including events and facilities, to ensure seamless guest experiences

Security & Compliance Responsibilities

• Hold and maintain a valid SIA licence, taking responsibility for overseeing basic security operations
• Work in partnership with the College Facilities Team to ensure building safety, access control, and security procedures are followed
• Monitor and manage visitor access, ensuring compliance with site policies and safeguarding standards
• Maintain high standards of presentation and organisation within the reception area, ensuring it reflects the professionalism of the College

Benefits

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

Job Reference: com SU

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!