Head Porter

Holiday

28 days holiday, enhanced after 5 years of service.

Benefits

• Free meals on duty.
• Uniform offered and dry cleaned.
• Complimentary on site parking available whilst on duty.
• Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.
• Discounted employee, friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us

Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside that blends iconic heritage with modern elegance. Our five star hotel includes 251 luxurious bedrooms and suites accompanied by 7 restaurants and bars offering an unrivaled dining experience. The spa and wellness facilities are inspired by nature and the hotel has state of the art conference facilities.

Responsibilities

Head Porters lead by example and inspire the team by sharing their passion for creating a welcoming and personal experience for our guests.

• Ensure that guests can be treated in a warm, friendly and efficient manner through a consistent commitment to training, both on and off the job.
• Prepare rotas, timesheets and manage holidays, considering occupancy and any large group movements, especially those with early or late arrivals and departures.
• Handle all luggage needs promptly and professionally.
• Stay knowledgeable about the hotel facilities, activities, promotions, and happenings in the local area to provide accurate information.
• Ensure timely delivery and collection of guests' packages, messages, and letters to and from their rooms.
• Manage the luggage storage room ensuring luggage is labelled and stored neatly.

Qualifications

• Providing high quality service comes naturally to you.
• Excellent communication and organisational skills.
• Strong supervisorial and motivational skills.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you will have an approachable, positive, and proactive manner.
• Experience in a similar role within a 5 star hotel is a significant advantage.

Grow with us

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

Compensation

Competitive salary.