Head Office Customer Service Manager - Outsourced Team

Bonmarche is seeking a Customer Service Manager to join our Head Office in Wakefield. You will oversee the outsourced contact centre to ensure quality, productivity, and knowledge to drive sales and profitability for Bonmarche and Peacocks.

Lead improvements, monitor KPIs and SLAs, develop training with the supplier, and coordinate with trading teams to enhance the customer experience. This role requires strong stakeholder engagement, problem solving, and the ability to manage multiple