Head of Workplace & Collaboration

Technical Skills This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required. Linklaters Linklaters is a global law firm, providing legal services in 20 countries and through 30 offices.Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional.We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction.Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere.We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal. Your Role Oversees all products within the Workplace & Collaboration product stream, aligning Product Owners and team leads around a global strategy to enhance efficiency and collaboration across Linklaters. Works with stakeholders, external suppliers, and senior leadership to develop integrated solutions, manage dependencies, and aligns with the Firm's Technology Strategy and roadmap. Provides strategic accountability for the evolution of all tools and services within the Workplace & Collaboration product stream. Ensuring alignment with the Technology and Data strategy and Firm Wide Strategy. Maintains overall responsibility for the service quality and reliability of Workplace & Collaboration products.(AV, O365, Printing) Oversees the development, deployment, and maintenance of tools to enable secure email communications and file exchange. Collaborates with Service Owners, Architects, and Business Analysts to monitor product performance and drive technical development. Aligns Workplace & Collaboration tools with user needs and business processes, ensuring seamless integration across teams. Manages external suppliers for technology and resources, ensuring delivery and alignment with the Firm's strategy. Leads the Printing, Scanning & Workplace Management team to manage tools for printing, scanning, and physical workplace technologies. Develops talent strategies for the sub-function, ensures alignment with broader goals, and promotes diversity and inclusion within the sub-function. Responsible for, creates, manages and develops the Workplace and Collaboration Budget, with a view to constant service and service optimisation. Drives a culture of continual improvement, proactively seeks feedback, identifies opportunities for optimisation, and implements enhancements to Workplace & Collaboration products and services to ensure they remain fit for purpose and aligned with evolving business and user needs. Champions the adoption of Workplace & Collaboration tools and services firmwide, acting as an evangelical advocate to ensure high levels of engagement and utilisation, and promoting best practices that maximise collaboration, efficiency, and value. About You Significant experience leading the design, development, and optimisation of workplace and collaboration technology products and services within a large, complex, or highly regulated environment, ideally professional services. Proven ability to develop and deliver integrated workplace solutions that enhance collaboration, efficiency, and secure communication, aligning closely with organisational strategy. Strong understanding of technologies that support workplace productivity, including secure email communications, file exchange, printing, scanning, and physical office management. Demonstrated success in overseeing product performance, ensuring high standards of service quality, system reliability, and user satisfaction. Skilled at collaborating with senior leadership, project teams, technical experts, and business stakeholders to align products with business needs and drive adoption. Track record of managing relationships with external suppliers and technology vendors to ensure effective delivery, alignment with strategic priorities, and optimal value for the organisation. Experienced in leading, motivating, and developing high-performing, diverse teams, with a commitment to talent management and building an inclusive, supportive working culture. Adept at driving innovation, identifying opportunities for improvement, and delivering new solutions that support changing business requirements. Strong analytical and problem-solving capabilities, able to navigate organisational complexity and manage multiple projects and priorities. Collaborative, open-minded, and proactive, demonstrating a commitment to continuous learning, positive stakeholder engagement, and supporting the health and wellbeing of others. Our Benefits This role is based at the Linklaters London office with a hybrid working model available. Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include:Health & Wellbeing: Private Medical Insurance Free in-house fitness centre and subsidised health club memberships Free onsite GP service and periodic health assessmentsFinance: Pension and flexible savings options Income protection and life assurance Mortgage advice and will-writing services Family & Lifestyle: Electric car and cycle to work schemes Emergency family care Additional holiday/birthday leave Maternity/paternity/shared parental leave Travel insurance and season ticket loan Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality Network, With Pride, or Social Mobility Networks) This is the place where talent meets opportunity and where passion meets purpose. At Linklaters, the work we do means carving a path through unexplored territory, working on complex legal matters, across jurisdictions and borders and providing outstanding service and confidence to our clients.Having the vision to see things differently and the determination to deliver excellence, every time. That's what makes us who we are. You can see your true potential connecting with dynamic colleagues all over the world, united by purpose and shared values and working together as one inclusive, collaborative team.With second to none training and support, this is the place where you meet your future. This is Linklaters. In the event that we make an offer to you, and where local legislation permits, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and references from previous employers. Your offer will be subject to the successful completion of these checks which will be initiated following your consent.As a responsible business, it is important that we represent the diversity of our people, our clients and our communities. We know that diversity makes us a better law firm and helps us attract the best talent, drive innovation with diversity of thought, and deliver the best experience to everyone who comes into contact with us. We recruit on the basis of merit, irrespective of age, disability, gender, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or any other status protected by the laws or regulations in the locations where we operate.Selection decisions, and the reasons for those decisions, are recorded at each stage of the selection process. Selection criteria and, where