Head of Transportation & Warehouse

Head of Transportation & Warehouse

Department: Logistics

Employment Type: Full Time

Location: Overland Park, Morley

Description

About the team: Our Operations team is at the heart of how we deliver for our customers, making sure every item moves safely, efficiently, and accurately through our network. Based on site, this team spans inbound logistics, warehouse operations, stock control, returns, and transport. We're continuing to scale quickly, with growing volumes, expanding fleet requirements, and increasing operational complexity. That means a bigger focus on structure, compliance, and continuous improvement, creating a real opportunity to shape how a modern, high performing logistics function should run.

About the role: This role reports to the Director of Operations & Continuous Improvement and owns end to end performance across transport and warehouse operations. From scan in to dispatch, you'll be responsible for making sure everything runs safely, smoothly, and in line with our SOPs. You'll lead our warehouse and logistics teams day to day, while also owning transport compliance, including securing and maintaining a Goods Vehicle Operator's Licence and running a compliant, cost effective fleet. It's a hands on leadership role with real scope to shape systems, improve performance, and build a best in class operation as we scale.

Getting Started

• Build strong relationships with Warehouse Team Leaders and understand how each area operates (Check in, Warehouse, Returns, Stock Control, Transport).
• Get up to speed with current SOPs, KPIs, and operational rhythms.
• Review current fleet setup, transport processes, and Operator's Licence readiness.
• Identify immediate risks across safety, stock integrity, and service delivery-and take action quickly.

Establishing Your Impact

• Bring structure and consistency to daily operations across all logistics functions.
• Strengthen performance management, clear expectations, regular 1:1s, and measurable KPIs.
• Improve stock accuracy, reduce rework, and tighten operational controls.
• Build visibility through better reporting, forecasting, and data led decision making.

Driving Excellence

• Lead a safe, compliant, and high performing operation at scale.
• Deliver a fully compliant transport function aligned with Operator's Licence requirements.
• Embed continuous improvement across processes, layout, systems, and team capability.
• Create a resilient operation with strong succession planning and reduced single points of failure.

Key Goals & Objectives:

• Build and lead a high performing transport and warehouse operation.
• Deliver consistent on time inbound and outbound service to internal stakeholders.
• Maintain high stock accuracy and location integrity across the warehouse.
• Achieve strong safety performance (low incident rates, high audit compliance).
• Deliver cost effective transport operations (optimised routes, controlled cost per mile).
• Drive continuous improvement across SOP adherence, throughput, and operational efficiency.

Key Responsibilities:

• Lead, coach, and develop Warehouse Team Leaders and wider logistics teams.
• Set, track, and report on KPIs across safety, throughput, accuracy, and cost.
• Own day to day operations across Check in, Warehouse, Returns, Stock Control, and Transport.
• Ensure full compliance with Health & Safety standards, risk assessments, and safe systems of work.
• Drive SOP adherence through training, audits, and continuous improvement.
• Own stock integrity-ensuring accurate locations, audits, and fast resolution of discrepancies.
• Lead transport operations, including route planning, fleet management, and cost optimisation.
• Secure and maintain a Goods Vehicle Operator's Licence and ensure full compliance.
• Manage vehicle and driver compliance (maintenance, licensing, tachographs, CPC where applicable).
• Investigate incidents, identify root causes, and implement preventative actions.
• Build strong cross functional relationships with Commercial, Marketing, and Inbound teams.
• Own budgeting, forecasting, and cost control for transport and warehouse operations.
• Produce clear operational reporting with insights, risks, and action plans.
• Champion a safe, inclusive, and high performing team environment.

Essential Skills & Experience:

• Strong leadership experience in transport, warehouse, or logistics operations.
• Proven experience managing high volume warehouse environments.
• Experience operating within Operator's Licence requirements and transport compliance.
• Experience managing commercial vehicle fleets (maintenance, defects, suppliers).
• Strong commercial acumen with budget ownership and cost control.
• Experience building and maintaining SOP driven operations.
• Strong Health & Safety leadership and compliance mindset.
• Data driven and analytical, confident using KPIs, reporting, and forecasting.
• Skilled in root cause problem solving and continuous improvement methods.
• Confident communicator, able to work cross functionally with multiple stakeholders.
• Transport Manager CPC (required if acting as nominated Transport Manager).
• Strong knowledge of UK road transport legislation and compliance requirements.