Head of Technology Operating Model

As Head of Technology Operating Model, I am accountable for the definition, implementation, and ongoing effectiveness of Tesco Technology's end to end operating model. My role is to ensure that how Technology operates day to day-its structures, decision making, governance, planning, delivery, and ways of working-is clear, coherent, scalable and consistently applied across the organisation. Working closely with senior leaders across Technology and the wider business, I focus on making strategic intent executable, driving measurable improvements in Technology's effectiveness and ensuring the operating model enables teams to deliver value predictably and at pace.

Technology Operating Model

• Lead the definition of Technology operating model and act as the single point of accountability for how Technology operates
• Focused framework covering:
• Accountabilities and decision rights
• Governance structures and forums
• Planning, funding, and delivery cadences
• Mandatory standards vs local flexibility
• Ensure the operating model balances consistency at scale with decentralised execution
• Lead continuous evolution of the operating model as the organisation changes
• Promote world adoption, not just documentation, through tooling, guidance, and embedded governance

Enabling Technology Strategy

• Model leadership and structure to support Technology Strategy
• Ensure strategy is supported by clear execution mechanisms, governance, and cadence
• Partner with Business Strategy & Planning to ensure strategies can be practically delivered through the operating model

Leadership

• Lead the Technology Operating Model practice as a core enabling capability
• Align closely with Enterprise Architecture, Portfolio, Colleague Engagement and many other teams to drive operating model ownership & evolution
• Continuously optimise the operating model based on measurable effectiveness

Qualifications

• Extensive experience defining, implementing, and evolving large scale Technology operating models with significant bespoke build as well as 3rd party SaaS / COTS
• Proven track record translating strategy into execution frameworks
• Strong experience designing governance, decision making, and delivery systems
• Organisational and operating model design
• Governance and decision rights design
• Understanding of technology SDLCs and agile product delivery models
• Portfolio, planning, and delivery cadence design desirable
• Change enablement and adoption at scale
• Coaching, facilitation, and consultative leadership
• Data informed evaluation of operating effectiveness