Head of Supporter Services (The Salvation Army)

The Salvation Army is recruiting a Head of Supporter Services. This critical role will ensure that The Salvation Army maintains and increases its impactful presence as one of the top ten charities in the UK, and as a worldwide Christian Church that puts belief into action.

One of the UK s most inspiring and best-known faith-based organisations, The Salvation Army, is looking for a Head of Supporter Services who will be responsible for ensuring supporters have a positive and memorable experience of engaging with the charity.

As Head of Supporter Services, you will influence best practice in customer service and fulfilment. The ultimate goal is to help ensure that The Salvation Army, as one of the most diverse providers of community and social services in the UK and beyond, can continue to do so in the future, by implementing a supporter services strategy that underpins our ambitions for income growth and is absolutely right for our identity, brand and values.

To be successful in this role you will have;

• Substantial experience of delivering supporter services within a complex organisation

• A confident people leader and collaborator

• Ability to influence at a senior level and inspire and motivate colleagues.

• Experience of managing budgets, developing spending plans and delivering financial reporting

This is an exciting time to join The Salvation Army. If you are an ambitious experienced supporter services expert looking for your next challenge and would like to play a key role in The Salvation Army s income growth, this could be the role you re looking for.

The Territorial Headquarters (THQ) are located in Denmark Hill, London, SE5 8FJ. The Salvation Army require the post-holder to work a minimum of 2 days per week from THQ, the Supporter Services Team are currently based there full time.

To find out more, discuss any reasonable adjustments you may require and to progress an application, please download the Candidate Pack and email us to arrange a chat with our Recruitment team.

Timeframes:

Role closing: midnight Tuesday 9th September please ensure you have allowed time for a screening conversation with the THINK Recruitment team before the closing date

1st Stage interviews: 17th and 18th September 2025

2nd Stage interviews: 29th September 2025 (Please note this is different to the Candidate Pack which states the 25th)