Head of supporter care and compliance (maternity cover)

About us

We re Breast Cancer Now, the research and support charity. We re the place to turn to for anything and everything to do with breast cancer. However you re experiencing breast cancer, we re here.

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

You ll lead an established and growing team responsible for delivering exceptional supporter care, accurate income processing and the high-quality fundraising compliance. This is a hands-on leadership role where strategic thinking meets operational delivery. You ll manage people, processes, platforms and performance.

You ll have ownership of our supporter care operations, from frontline response-handling to behind-the-scenes processes such as income processing and fundraising team fulfilment. To ensure responses are accurate and on brand, donations are handled securely and in line with fundraising regulations and our supporters get the best experience from all these areas, thanking and fulfilment. You ll also leads on supporting the wider engagement team with fundraising compliance, ensuring organisational processes and policies are fit for purpose and that all our fundraising marketing and gift aid audit trail is compliant long with organisational wide adherence to PCI DSS.

About you

In this role, you ll need:

A strong experience in a customer service leadership role, ideally within a fundraising or supporter care environment

An excellent knowledge in fundraising compliance and assurance as well as adhering to regulatory compliance for gift aid and income processing including PCI DISS compliance

Excellent communication skills, and you re known for your empathy, ability to stay calm under pressure, and ability to build strong relationships across teams

To be a strategic thinker who can balance operational detail with long-term supporter experience opportunities and manging risks. You ll have a hands-on approach to problem-solving and a passion for continuous improvement

To thrive on leading the team to achieve results through leading by example, mentorship and advocating for their needs

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you ve any immediate questions please contact Breast Cancer Now recruitment.

Our commitment to equity, diversity and inclusion

We re committed to promoting equity, valuing diversity and creating an inclusive environment for everyone who works for us, works with us, supports us and who we support.

Closing date

Monday 11th August 2025 at 9:00am

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you re interested in this opportunity.

Interview date

1st Interview stage: 18th and 19th August 2025

2nd interview stage: Monday 1st September 2025