Head of Spa - Mainland Hotels

Hand Picked Hotels

Today, the family-owned group has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands.

Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delight their guests with magical experiences that offer a true escape from the everyday.

We are currently recruiting for a Head of Spa to oversee the spa and wellness operations within the hotels located on the mainland. The role will require extensive travel to the hotels on the mainland. This is a new role created as part of the ongoing transformation of Hand Picked Hotels and the elevation of our spa and wellness offering within Hand Picked Hotels. This role can be based from Kent, Surrey or the Midlands, as we require extensive travel on a weekly basis.

About the Role Responsibilities

• The Head of Spa will oversee all aspects of spa operations, ensuring the delivery of exceptional services and experiences to guests.
• As a leader within the Hand Picked management team, it is essential you demonstrate a detailed knowledge and understanding of our company Brand Values and display them at all times.
• The Head of Spa will support the spa leadership team in maintaining high standards of customer service, and drive revenue growth through effective marketing and business development strategies.
• Build strong business relationships with the Hotel General Managers and Spa and Health Club managers across our luxury and events division, across the UK.
• Collaborate with the spa leadership and team management, ensuring an outstanding guest experience is delivered, creating magical and memorable experiences for our guests.
• Engage in marketing and business development for the spa, including diary management and ensuring the business levels are appropriately yielded.
• Ensure best-practice sharing with local hotel teams to maximise revenues in all areas of the spa.

Qualifications

• Current 5-star spa management experience at Spa Director or Senior Spa Management within a large-scale spa operation in a luxury hotel or spa environment, ideally within the UK.
• Demonstrable excellent leadership, communication, business acumen and spa knowledge within a hotel spa environment.
• Previous experience developing and uplifting standards within a luxury spa operation whilst consistently exceeding guest expectations.
• Ability to create a robust sales and marketing plan to increase revenue streams across the spa operations.
• Hold a Level 4 in beauty therapy.
• Knowledge of how to analyse market trends, competitor activities, and guest feedback to identify opportunities for growth and differentiation.
• Role model to all colleagues, displaying our Brand Values in professional conduct.
• Must have access to their own transport and be able to drive.

Company Benefits

• Competitive salary package, plus travel expenses.
• Full-time role working 5 days per week as required.
• Company pension scheme.
• Life assurance scheme.
• Employee Assistance Program to support you with whatever life throws at you.
• Company sickness scheme benefit.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Forward career progression, with access to our In-House and external training programmes, including apprenticeships up to level 7, supported by our learning and development team.
• Online retail discount platform offering thousands of savings with high- street retailers and restaurants and a health and well-being platform.
• Opportunity to make lifelong friendships and be part of a team that celebrates diversity and inclusion.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.