Head of Software Support & Service Excellence

慨正橡扯 is seeking a strategic senior leader to oversee multiple support teams across healthcare, social care, education, and oncology systems. You will bring clarity, structure, and direction, focusing on customer experience and operational excellence while owning performance against key metrics.

You will collaborate with Product, Engineering, and Customer Success to resolve issues, drive improvements in knowledge management and self-service, and act as a senior escalation point for customers and