Head of Service Delivery: Collections & Transformation

Intrum in Glasgow is seeking a Head of Service Delivery to oversee one of our major UK banking client partnerships. You will drive senior-level relationships, deliver against performance targets, and lead a multi-functional team through transformation and digitisation initiatives.

You will champion operational excellence, governance, and customer outcomes while ensuring regulatory compliance and profitability. This is a high-impact leadership role within a trusted market-leading service provider.