Head of Service Delivery

Wakefield, West Yorkshire, United Kingdom

Head of Service Delivery - Public Transport (Bus Operations)

Location: Yorkshire region (Wakefield Head Office)
Salary: Competitive + Car Allowance + Bonus + Excellent Benefits

Lead. Inspire. Deliver.

Are you a proven operational leader with the drive to shape the future of public transport?
At Arriva, we're on a mission to deliver safe, reliable, and sustainable bus services that connect communities and enhance everyday journeys. We're looking for an exceptional Head of Service Delivery to lead multi-site operations, drive performance, and inspire our teams to deliver excellence every day.

The Opportunity

As Head of Service Delivery, you'll hold full accountability for P&L, performance, safety, and compliance across several operational sites. You'll lead passionate teams, champion Health & Safety, and ensure we provide a service that customers trust and colleagues are proud to deliver.

You'll be a visible, credible leader - balancing commercial acumen with people-focused leadership to deliver growth, innovation, and world class service.

What You'll Do

• Lead multi-site operations: Drive performance across all sites, ensuring safety, service quality, and profitability targets are achieved.
• Champion Health & Safety: Set the standard for a safe, compliant, and caring work environment - safety first, always.
• Deliver exceptional service: Build partnerships with local authorities and stakeholders to improve customer satisfaction and community value.
• Inspire and develop people: Lead, motivate and grow large, high-performing teams. Foster a culture of inclusion, accountability, and continuous improvement.
• Drive financial success: Own the P&L, deliver budgets, and implement initiatives that enhance efficiency and maximise EBIT.
• Innovate for the future: Identify and implement process improvements, champion change, and embed best practice across the UK Bus business.

About You

You'll bring:

• Proven success leading large operational teams across multiple sites in a customer facing, safety critical environment.
• Full P&L responsibility experience - with a track record of driving revenue growth, cost control, and profit delivery.
• Strong leadership and stakeholder management skills, with experience partnering with Trade Unions and local authorities.
• A passion for continuous improvement, operational excellence, and creating inclusive, high performance cultures.
• Deep understanding of Health & Safety compliance and regulatory standards.

(You will also hold statutory director responsibility for relevant legal entities.)

Why Join Arriva?

At Arriva, we don't just move passengers - we move people, careers, and communities forward.
You'll join a values-driven business where your leadership makes a genuine impact on safety, sustainability, and service delivery across the UK.

We'll empower you to lead with purpose, innovate boldly, and make public transport better for everyone.

Ready to Drive Change?

If you're a results-focused leader with the vision and energy to deliver outstanding service across complex operations, we'd love to hear from you.

Apply today and take the next step in shaping the future of bus transport with Arriva.