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Head of Scaled Customer Success - Commercial & Data-Driven

Posted 6 days 20 hours ago by ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses

Permanent
Full Time
Other
Surrey, Woking, United Kingdom, GU213
Job Description

Unknown is seeking a senior Customer Success leader to take ownership of a scaled CS function. You will lead two Customer Success Managers and drive adoption, expansion, and commercial outcomes across a £4-5M ARR portfolio of nearly 1,000 customers.

This is hands-on leadership with executive-level client conversations. You will shape strategy, coach the team, and partner with Account Management to maximize retention and renewals, using data to guide decisions and improve the customer journey

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