Head of Resourcing Operations

About The Role

We're looking for a highly analytical leader to head up Resourcing across Roadside and Contact Centre operations. This role is critical to operational performance, cost control and customer outcomes ensuring the right people are in the right place at the right time, from long range strategy through to daily execution.

Within this role you will bring deep comfort with numbers, data and financial trade offs, combined with the presence, visibility and credibility to challenge, influence and support senior stakeholders in fast moving, high pressure environments.

What you'll do

• Deliver a step change in resource coverage performance, embedding new targets, KPIs and governance across planning horizons.
• Partner with Transformation and the wider SLT to deliver the resourcing transformation agenda and shape a 3-5 year strategy.
• Deliver & lead on driving improvements to meet & exceed budgets across core operational KPIs.
• Own the end to end hours planning process on a rolling basis, spanning finding, confirming and optimising hours.
• Lead tactical resourcing across Roadside and Contact Centre operations, ensuring supply is accurately aligned to demand.
• Develop and implement improved resourcing tools, systems and data to support informed decision making.
• Represent resourcing in daily and weekly trading forums, providing clear, confident views on plans, risks and opportunities.
• Ensure strong collaboration between planning and rostering to deliver service, cost and customer outcomes.

Accountability

• Ownership of multiple core operational KPIs.
• Responsibility for the deployment of £100m+ in people costs, working closely with senior operational leaders.
• Direct line management leadership with wider accountability for a planning function.

What we're looking for

• A proven leader in resourcing, planning or operations within a complex, time critical environment.
• Exceptionally analytical and numerate, with the ability to turn complex data into clear operational decisions.
• Comfortable operating at senior level, with the credibility to provide robust answers under challenge.
• Strong commercial acumen and understanding of cost, risk and performance trade offs.
• Track record of delivering operational improvement and embedding sustainable change.
• Degree level education or equivalent experience.

As a Head of Resourcing at RAC, you'll enjoy benefits that go the extra mile

Enjoy a competitive salary plus automatic enrolment in our Owning It Together Colleague Share Scheme, giving you a unique opportunity to share in RAC's future success.

Earnings That Motivate

Enjoy a competitive salary plus automatic enrolment in our Owning It Together Colleague Share Scheme, giving you a unique opportunity to share in RAC's future success.

Tools to Drive Your Future

Get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicles) after 12 months, delivering serious tax savings.

Time Off That Matters

Enjoy 25 days annual leave, plus bank holidays. We also support work-life balance with paid family leave, flexible schedules and practical resources to help navigate personal commitments.

Financial Security & Perks

Benefit from a pension scheme with up to 6.5% matched contributions alongside life assurance cover of 4 salary (10 optional with flex benefits), designed to support you long term.

Wellbeing That Works for You

Our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it.

Extras That Make a Difference

Access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you'll automatically join our Colleague Share Scheme, giving you a stake in our collective success.

Why RAC?

For more than 128 years, we've been keeping drivers moving, and today we're trusted by over 15 million members. We're also trusted by our people, with a 4.5 star Glassdoor rating showing that RAC is a place where support, ambition and opportunity go hand in hand.

If you're passionate about leading discount modelling, influencing major pricing decisions and driving commercial performance at scale, we'd love to hear from you.