Head of Property Management

Head of Property Management - Chelsea Bridge

Pear Recruitment - a prestigious estate agency based in the heart of Chelsea is seeking a dedicated Head of Property Management to join their dynamic team.

Salary: £35,000 - £45,000 (depending on experience) plus performance related bonus. Working hours: Monday - Friday 9am - 6pm with one day of work from home.

Recruitment role: oversee an exclusive portfolio of 30 properties and manage the Property Management team supporting two experienced administrators handling rent chasing and renewals.

Strategic Responsibilities

• Develop and implement the overall property management strategy for the business
• Drive client satisfaction, retention and long term revenue growth
• Advise directors on departmental budgets, staffing and operational efficiencies
• Establish KPIs and performance standards for the property management team

Operational Responsibilities

• Oversee day to day management of the existing managed portfolio
• Ensure smooth rent collection, arrears control and landlord payment processes
• Manage maintenance and repairs, ensuring quality standards and cost efficiency
• Handle tenancy renewals, rent reviews and deposit returns
• Improve internal systems to enhance communication and responsiveness
• Minimise void periods and accelerate property relets

Compliance and Legal Responsibilities

• Maintain full compliance with UK lettings and property management legislation
• Oversee deposit protection, safety certification and statutory document renewals
• Keep up to date with new regulations such as the Renters Reform Bill and Building Safety Act
• Manage service charge and freeholder queries and assist with legal proceedings when required

People Management Responsibilities

• Lead, train and motivate the property management team
• Set measurable objectives and conduct performance reviews
• Recruit and develop team members to ensure consistent service quality
• Resolve escalated landlord and tenant issues with professionalism and diplomacy

Client Relationship Responsibilities

• Act as senior point of contact for key landlords and portfolio clients
• Provide strategic guidance to landlords to maximise returns and asset performance
• Build strong relationships with contractors, suppliers and partners
• Represent the agency professionally in all disputes and formal proceedings

Financial and Reporting Responsibilities

• Monitor departmental profitability and ensure cost control
• Approve major works, contractor invoices and expenditure
• Provide regular performance, arrears and compliance reports to directors
• Identify and grow new revenue streams including maintenance projects, furniture packs, insurance products and related services

If you are interested in this Head of Property Management role, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion.

All communication with us is treated with the utmost confidentiality. Thank you for your interest in PEAR Recruitment.