Head of Post-Sale Experience & Transformation

Matched is seeking a Head of Customer Experience to transform the post-sale journey across customer success, support, implementation and sales support. You will own multi-channel operations, SLAs and health metrics to ensure value, adoption and high retention.

This role demands leadership, strategic change and hands-on delivery from day one. You will shape the team, processes and tooling to scale and optimise the customer journey, with a focus on training, dashboards and measurable outcomes that